Privacy notice

This notice explains how Tyne & Ember (“we”, “us”) uses personal information. We only collect what we need to respond to you and to carry out work you ask us to do.

Who we are

Tyne & Ember installs wood-burning and multi-fuel stoves in Newcastle upon Tyne and the North East. Contact us about privacy at hello@tyneandember.co.uk or 0191 603 0224.

What we collect

• Enquiry and quote forms: your name, phone number, email address, address and postcode, preferred contact method, the service you are interested in, details about your property and any photos or message you choose to send.
• Reviews: your name, town, rating, review and (optionally) your email address, which is never published.
• Website visits: the page visited, date and time, referring website, your IP address, browser/device type and an approximate country. We use this to understand how the website is used and to keep it secure. We do not use advertising or third-party tracking.
• Customers: if you go ahead with an installation, the information needed to plan, carry out and certify the work.

How and why we use it (lawful basis)

• To reply to your enquiry and prepare a quote — steps taken at your request before entering a contract.
• To carry out and certify an installation — performance of a contract and legal obligations (for example Building Regulations records).
• Website statistics and security, including blocking spam — our legitimate interests in running a secure, useful website.
• Publishing a review — your consent, which you can withdraw at any time.

We do not send marketing emails and we never sell your information.

Who we share it with

Only where necessary: our website host and email provider (who process data on our behalf), Building Control or a competent person scheme when an installation must be notified, and anyone we are legally required to share with.

Photos you send

Photos uploaded with a quote request are stored privately, are not published, and are only used to prepare your quote.

Maps

Area pages can show an OpenStreetMap map. The map only loads if you press “Show map”, at which point OpenStreetMap receives your IP address.

How long we keep it

Enquiries that do not lead to work are deleted within 24 months. Customer and installation records are kept for as long as needed for warranty, legal and certification purposes (usually up to 7 years). Website statistics are kept for around 13 months. Spam logs are deleted after 90 days.

Your rights

You can ask for a copy of your information, ask us to correct or delete it, object to or restrict how we use it, and withdraw consent. Contact hello@tyneandember.co.uk. If you are unhappy with how we handle your information you can complain to the Information Commissioner’s Office at ico.org.uk.

Changes

We will update this notice if the way we use information changes.